Many small business will choose whoever is the most tech savvy person in the office to handle any tech support. That can work for a little while, but it’s not a direction that will be very sustainable.
Dealing with technological issues should not be the focus of your employees’ daily operations. Outsourcing your IT needs can help diminish the burden so you can get back to business.
Here are some things to consider when searching for the right IT support for your business.
LOCATION, LOCATION, LOCATION
First thing to really consider when choosing to outsource your tech support is if they are able to be on-site at any time needed? While IT companies can easily remote from anywhere nowadays, the greatest value of a local IT service provider is the face-to-face, personalized attention they provide. There’s just a reassurance of having an IT professional step on site. Support can take as much time as needed to evaluate the resources currently in place, plan for your future, and install everything correctly.
Would you rather try to handle all of this through Skype and email, or with someone who has actually stepped foot into your facility?
When you work with a local IT service provider, you can build that relationship with the same tech every time, they are responsive during normal business hours, and your tech specialist can come to your location to diagnose any problem and implement a fix on-site immediately.
What would you do if your whole network was wiped out by a natural disaster, power outage, etc? Rather than trying to describe the situation of the problem to someone over the phone. A local IT provider can come to your location and evaluate the situation with an expert eye.
In a situation like this, a remote IT service can not provide you with the proper means necessary to repair the issue. Local support can handle the situation professionally and immediately.
Even if you have a technologically fluent workforce, small changes to your hardware, software, and policies can present challenges. As an owner or manager, you want to make sure your team understands all of the upgrades. A local team can fully train everyone the day of installation.
A company outside of your area, can provide you with training materials and support remotely. But they cannot be on-site to lead training sessions, answer questions, and work one-on-one with employees. This kind of hands-on approach is invaluable for learning all the ins and outs of your new technology.
Call us today at (402) 965-3300 or stop on in as we can see what tech support you’re business needs.