While it’s the season for giving, it’s also the time for tech support scams. You might already know the signs of a tech support scam, but when it actually happens to you it’s easy to fall for their trap.
HOW TECH SUPPORT SCAMS WORK
These fake tech support scammers may call you directly while portraying to be a representative of a software company. They can hack into the caller ID to appear as a legit support phone line from a trusted company, asking you to install certain applications that give them remote access to your device. Remember, companies such as Microsoft will never call you, asking to gain access to your computer and passwords.
Another way these scammers can target you is by displaying fake error messages, fake alerts on websites you visit, or pop-up messages on your browser, informing you to call a support line. These fake notifications aim to trick you into calling an indicated technical support hotline. Note that Microsoft or any other software companies will never display a phone number to contact when an error message pops up.
WHAT TO DO IF YOU GET SCAMMED
Unfortunately, these scammers will succeed more times than not, so if you have engaged with a tech support scammer, here are some steps to take to reverse the situation.
Tech support scams will likely charge a fee to solve your computer “problem” or offer a subscription for a security software. In a situation where your credit card information has been accessed by a scammer, we recommend contacting your bank immediately to reverse any fraudulent charges on the account.
When you give access remotely to a tech support scammer, they can upload malware and cause other security breaches to your computer. Follow the proper procedures to eliminate any possible issues. First, you’ll want to update your security software to scan your computer and delete any indicated problems. Once that is completed, you can restart your computer to be sure all updates have been made. Moving forward, set up your operating system to automatically download and install security updates along with any other apps or software installations.
In any case of tech support scams, please report your experience to ftc.gov/complaint. This will help decrease and keep an alert out for future scammers.
Contact us today at (402) 965-3300 for all of your computer support needs.